FAQs

How do I create an account?

You need to create an account before taking a course. Click on Menu Icon (Three horizontal lines) present on the top left of the Store Screen. From the opened menu, click on Login/Register button. Click on Sign Up. Enter your Email Id & Password to register for an account.

How to use Access Codes to unlock your course.

You need to create an account on the app to use the access codes. After Successful login, click on the Menu Icon present on the top left of the Store Screen. From the opened menu, click on My Courses Button. On the opened screen, click on the Gift Icon present on the Top Right of the Screen. Enter your Access Code here. The respective Course will be added to your My Courses section.

How to take a Course?

First, you have to purchase the course from your tutor. In the description of every course, you will find the link to your tutor's profile. Contact them to buy the course, and use the access code they will give you to unlock the course here in the academy. Once you unlock it, the course would be added to your "My Course" Section. Click on the Course image to start the course.

I have issues with Login, what should I do?

You can click on Forgot Password link to reset your password from the login screen. We will send the new password to your registered email address. Try to login with the new password.
If the issue still persists, drop an email to academics@afrikspark.com with the issue details.

I am unable to access the Course, what should I do?

How to report an issue on the app?

For any other issues, please drop an email to academics@afrikspark.com with the complete issue details.